The Ultimate Guide to Customer Journey Optimisation

Sessions: 17 Jul 2018, 10:00am AEST, 45 minutes
Location: Online
Capacity: Maximum 20 participants
Price: AUD $55.00 (inc. GST)

How well does your business deliver a seamless, personalised end to end experience for it's customer?

In every customer journey there are multiple touchpoints, channels and personas.    Join us for a 45 minute webinar to learn how to map your journey and identify opportunities for improvement.  Discover also what successful companies are doing to optimise their journey through the phases of awareness, discovery and purhcase.

What counts for the consumer is the cumulative effect of the end to end experience of dealing with your brand. The lesson is that each touchpoint is part of a greater journey and this webinar gives you the new skills to map what was once a linear process into a multi channel, multiple interaction journey.



Did you know? We can now provide you with the opportunity to gain Govt funded, industry recognised qualifications.